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FAQ's

Orders:

How can I pay?

We accept Visa, Visa Debit, MasterCard and American Express. We also accept PayPal and prepaid debit cards.

Is it safe to order online?

Of course! We are a member of “Verified by Visa” and “Secure by Mastercard,” which provide additional security when using your cards online. We use industry-standard encryption systems for potentially sensitive information, like your name, address and other critically sensitive information like your credit or debit card details. Information passed between your computer and our site can’t be read in the event of someone else intercepting it.

How do I know you have received my order?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details. This information will also be emailed to you, but it could take up to 30 minutes to arrive. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order has been shipped. If an email does not appear to have been received, please check your spam folder.

Can I make changes to my order?

Unfortunately, once you've placed your order, our warehouse team will have already started processing it (we’re fast)! So we would be unable to make any changes.

Can I track my order?

Once you’ve received your shipping email you can check the status of your order anytime. You can also log-in to your account on the website to check the status of your parcel(s).

Can I cancel my order?

Unfortunately, once you've placed your order, our warehouse team will have already started processing it (we’re fast)! So we would be unable to make any changes.

What should I do if I receive an incorrect or faulty item?

We're sorry to hear that! Hit us up within 28 days of receiving your goods via email (service@missee.co.uk) with your order number. Our Customer Care team will get on this ASAP and send you out a replacement product. If the product is sold out, a gift card will be sent for the value of the item + shipping (if applicable).

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. 

What if an item in my order becomes out of stock?

If you have ordered an item and it has become out of stock before we are able to fulfill your order, you will be credited back the full amount for the item via a Missee gift card. 

Shipping:

Where do you ship to?

We ship globally.

How much does shipping cost?

$7.99, world wide, or free for orders over $100.

How long will shipping take?

Usually, 6-14 business days.

Where do you ship from?

We ship direct from our factories in Asia. This way we can offer the lowest possible price to our customers as we’re not paying for additional shipping to the UK to then pay for additional wear-housing in the UK. We want you to have all of our products at the best price we can offer them.

Will a signature be needed for my delivery?

If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.

Can I ship to a different address than my billing address?

Of course! You can have your parcel shipped to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organization in the address field, as well as the contact name to ensure your parcel is successfully delivered.

What if my parcel doesn’t arrive?

We ask if you could patiently wait up to 4 days after the promised shipping date to receive your parcel in case of a shipping delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.

Returns:

• Unfortunately, we are currently unable to process exchanges or returns. If an item arrives to you faulty, please reach out to our Customer Care Team via email (service@missee.co.uk). We will send you out a replacement product ASAP. If the product is sold out, a gift card will be sent for the value of the item + shipping (if applicable). 

General:

Do you have a shop?

• As we are a dedicated online retailer, we do not have a physical retail location.

Can I pre-order an item?

• Unfortunately, due to the exclusivity and quick turnaround of our stock, you are unable to pre-order anything at the moment.

How can I contact you?

• Via email (service@missee.co.uk) 

Technical:

I’ve forgotten my password, what should I do?

Don't worry if you've forgotten your password! Simply click the Forgot your password? link next to the login button and follow the instructions. Please don't hesitate to contact us if you continue to experience problems

How do I change my email address?

For customer account security we do not allow change of email address, if you need to use an alternative email address please create a new account.

How do I unsubscribe?

Click the 'Unsubscribe' button at the bottom of the email newsletter

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